Terms & Conditions

Using the service

These terms cover use of the United Foods website and customer ordering portal. Please contact us with questions before placing an order. Additional written commercial agreements or order-specific conditions may apply.

Accounts and business information

Provide accurate business, contact and receiving details and keep your login credentials secure. Customer applications are subject to review. You are responsible for orders submitted through your account and should report suspected unauthorized access promptly.

Products, prices and availability

Product descriptions, images, pack sizes, pricing and availability may change. Review the current cart and order details before submitting. Reordering uses current prices and stock rather than the price or availability of a previous order. Ask your representative to confirm product specifications, certification, ingredients or allergens when relevant to your business.

Orders and payment

Submitting an order records your request; fulfillment is subject to availability, account approval, payment arrangements and any confirmation communicated by United Foods. Your accepted order and applicable commercial agreement govern charges, payment terms and any approved adjustments. Contact us promptly to request cancellation or a change; changes may not be possible after preparation or dispatch.

Delivery and receiving

Provide a complete receiving address and suitable access. Delivery arrangements and timing depend on the route and confirmed order. Inspect deliveries promptly, follow appropriate food-safety storage practices and notify us of missing, damaged or incorrect items. Returns, credits and refunds are assessed according to the order, product condition and applicable law; contact your representative for instructions before returning food products.

Website content and acceptable use

Do not interfere with website security, misuse another person’s account or use content in a way that infringes applicable rights. Website content is provided for business ordering information. We may correct errors or temporarily interrupt the service for maintenance.

Privacy and your legal rights

Our Privacy Policy explains information practices and cookie choices. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. Contact United Foods to resolve an order or website concern.

Updates and contact

These terms may be updated as the service changes. The effective date appears above. For commercial terms specific to your account, speak with your representative.